Chamberlain

Just moved into a new house. During our inspection, we checked the garage door opener (a nice Chamberlain unit) and found the install date of Dec.

2022. We were pleased it was less than 5 years old. Two months after moving in, the logic board failed on a unit less than 3 years old. It has taken a week to get the new board (from Arizona; it's supposed to be replaced tomorrow) and cost $260 to replace.

While it's pretty common these days to see this type of quality from a company that had a solid reputation in the past, it is very disappointing. If nothing else, I hope management takes these issues seriously.

Products are ok. I already purchased several MyQ indoor and outdoor cameras.

No problem.

But Chamberlain is ill-equipped for returns.

My advice : buy from Home Depot or Amazon, youll get an easy return if necessary.

I made the mistake to buy a « my Q Smart garage video keypad » directly from Chamberlain. As I decided to return it

1/ I had to follow their return procedure which is to call their Technical support, and I had to stay for 45 minutes discussing with an agent and waiting that he gives me a Return number.

2/ I had to pay $20 to FedEx ( I would have had a free return if I had purchased it at Home Depot .

3/ Chamberlain misunderstood my return request and sent me a second

«Smart garage and video Keypad » !

4/ I had to call them again, and again spend another 45 minutes on the phone while the agent was doing the necessary to organize the return of the item I had not ordered!!!

The past July 16th, during the moment I was trying to park my car in the garage, I got in the car, and while I was going backward, a malfunction of the MYQ Tesla In-App monthly paid service closed the door while I was about to enter, resulting in into a big damage into my car and garage door, plus affecting me with the inability to work with my car, since I started working as UBER the week before, since I'm without a job, so I immediately call Chamberlain to get support and payment ASAP of this, to avoid financial impact to myself given the limitation that this cause, to be able to work. I filed the claim and I was given Claim # 202407**-**87853 they committed to solving it in 24 hrs, it has been already 72 hrs and counting and they don't even answer the phone or mail. So far to date Im losing the chance to generate at least 240 USD every day while working at UBER but I can't make this anymore with the car in this condition, so need to get paid for the full repair of the car's back glass original in the brand supplier, the door garage repair and alignment and the payment of every day I which cause of this, I can't work with the car damaged which is about 240 USD every day.

I shared with them the full video which can be all seen, I have with me, same I argue my claim that is a service that should be 100% reliable since the setup alternatives are: Autoclose once the car is more than 60ft away, and auto open when the car is 60ft radius of the geolocation of the house, which I set at the beginning of the subscription payment sign up.

I need an immediate response, this is deeply affecting my financial situation causing a 100% for a Malfunction of this device.